After weeks of dealing with a howl in my front disk brake, I've finally fixed the problem. After learning how to service disks, I got the noise to stop and can proceed to ride without the announcement a half mile away that I am coming your way.Of course, I could never hear it over the headphones, but I could feel it in my handlebars - yeah it was that bad.
But I bring this up because it is important to understand how your bike works and be able to handle some repairs yourself. This isn't to say Agoura Cycles can't handle your needs mechanically, but it is to say sometimes they can't recreate the problem, therefore can't fix it correctly.
In my situation my howl only happened at a certain speed and typically only on hills, something they couldn't fix by riding around a parking lot.
Now the problem is solved and along the way I learned how to change my disk pads and re-align them. If you yourself have problems the shop can't seem to handle, don't blame the guys wrenching on your bike - learn how to handle the problem yourself. Chances are, it is much simpler than you thought and along with fixing your own bike comes the pride of knowing you now better understand how your bike works.
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